(1) Introduction
We understand that from time to time you may wish to return a product to us.
We have created this 14 day returns policy to enable you to return
products to us in appropriate circumstances.
This returns policy applies to customers in England and
Wales/irrespective of your geographical location.
This policy does not affect any statutory rights you may have (such
consumer rights under the Consumer Protection (Distance Selling)
Regulations).
(2) Returns
Where you have no other legal right to return a product and receive a
refund or exchange, then you will nonetheless be entitled to return a
product to us where:
(a) we receive the returned product within 14 days following the date of
purchase of the product;
(b) the returned product is unused, in its original unopened packaging
and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
(3) Returns Procedure
In order to take advantage of your rights under this returns policy, you
must:
All returns must reach us within 14 days from initial dispatch date.
Items received after 14 days will not be accepted for return. We cannot
refund postage and packing charges and the cost of returning the goods shall
be paid for by the customer. The customer shall be responsible for ensuring
the return of goods and we cannot be held responsible for items lost in
transit.
Products returned under this policy must be sent by tracked or recorded
delivery to:
Returns Department
W E Roberts (Packing Supplies) Ltd
Unit L4, Deacon Trading Estate
Morley Road
Tonbridge, Kent
TN9 1RA
You will be responsible for paying postage costs associated with returns
under this policy.
(4) Exclusions
The following kinds of products may not be returned under this policy:
(a) bespoke products manufactured to your specifications or clearly
personalised;
(5) Refunds
We will send you a refund for the full price of any product properly
returned by you in accordance with the terms of this returns policy
including the original delivery charges but excluding the costs of returning
the product to us.
We will usually refund any money received from you using the same method
originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any
event, within 14 days of the day we received your returned product.
(6) Improper Returns
Where you return a product in contravention of this policy and where you
do not have any other legal right to return the product:
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such
additional amount as we may charge for re-delivery of the returned product;
and
(c) if we do not receive payment of such additional amount within 14 days
of issuing a request for payment, we may destroy or otherwise dispose of the
returned product in our sole discretion without any liability to you.
(7) Lost items
Every effort will be made to ensure your goods are delivered on time.
Other than transit errors it is the purchaser's responsibility to ensure
goods are ordered in good time.
Please wait 7 working days to report a lost item. If
no conclusion is reached we will send you out a replacement or give you a
full refund. The order will be classed as delivered once signed for at its
destination; a proof of delivery (POD) is available on request.
(8) About Us
Our full company name is W E Roberts (Packing Supplies) Ltd.
Our principal trading address is:
Unit J1, Northfleet Industrial Estate
Lower Road
Northfleet
Kent
DA11 9BL
Our company registration number is 1763734.
Our email address is info@wer.co.uk.
Our VAT number is GB 583979763.